Effective Date: 1/8/2025

Introduction

Welcome to WellApp, a medical application owned by Michael Hecht MD PLLC under the company name BairWise. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application for Android and Apple devices, as well as our browser version for administrative purposes.

Information We Collect

We collect the following types of information:

• Personal Information

• Medical Information

• Health Data

• Usage Data

• Device Information

• Location Data

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services.

• Improving and personalizing your experience.

• Managing user accounts and providing customer support.

• Communicating with you about updates, promotions, and other information.

• Complying with legal obligations and protecting our rights.

Sharing Your Information

We may share your information with:

• Medical staff and healthcare providers involved in your care.

• Third-party service providers who assist us in operating our services

• Legal authorities if required by law or to protect our rights.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. This includes encrypting and anonymizing user data. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access and update your personal information.

• Request the deletion of your personal information.

• Withdraw your consent at any time by uninstalling the application and canceling your account.

Children's Privacy

Our app is designed to be used by adults, including parents or guardians who provide information on behalf of their children. We do not knowingly collect personal information directly from children under the age of thirteen. If we become aware that we have inadvertently collected personal information from a child under thirteen, we will take steps to delete such information from our records. Parents or guardians can review, delete, or refuse the further collection of their child's personal information by contacting us at privacy@bairwise.com.

Opting Out

You can opt out of our services at any time by:

• Uninstalling the application from your device. This will stop all data collection and processing by the app.

• Canceling your account through the app. This will delete your account and all associated data from our systems.

Data Retention Policy

We retain your personal and medical information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, or contractual requirements. Typically, this period will not exceed seven years from the date of your last interaction with the app. After this period, your data will be securely deleted or anonymized.

Data Transfer and Storage

Your data will be stored by a leading cloud service provider, ensuring that it is protected with industry-leading security measures. We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and the relevant authorities without undue delay and, where feasible, within 72 hours of becoming aware of the breach. We will provide information about the nature of the breach, the affected data, and the steps we are taking to mitigate the impact and prevent future breaches.

User Access and Correction Rights

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To exercise these rights, please contact us at privacy@bairwise.com. We will respond to your request within a reasonable timeframe and provide you with a copy of your personal information or make the necessary corrections as requested.

Session Data and Tracking Technologies

Our mobile app and website use session data and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Session data is essential for the app to function and provide the services it offers. By using our services, you consent to the use of session data and tracking technologies as described in this policy.

AI and Chatbots

Our app uses AI and chatbots to provide personalized and efficient services. The AI components assist in various tasks, including notetaking, diagnosis support, and patient engagement. By using our app, you automatically consent to the use of your data for AI logging, training, and improvements.

Data Usage and Third-Party Access

We do not sell your personal information to third parties. However, we and our third-party service providers will have access to your data to provide and improve our services. The third-party services we use are only those that are essential for the function of the app. These third-party service providers are contractually obligated to protect your data and use it only for the purposes specified by us.

SMS Privacy Policy & Terms and Conditions

Program Description

By opting into our SMS program, you agree to receive text messages from us about app development, beta testing, and other relevant information related to our services. We do not share your phone number or any other personal information with third parties for their marketing purposes.

Collection of Information

When you opt-in to receive SMS messages from us, we collect your phone number and any other information you provide. This information is used solely for the purpose of sending you SMS messages related to our services.

Use of Information

We use SMS to provide service and enhance security. We do not share your phone number or any other personal information with third parties for their marketing purposes.

Opting Out

You can opt out of receiving SMS messages from us at any time by replying "STOP" to any message you receive. Once you opt out, you will no longer receive SMS messages from us. For assistance, reply "HELP". Once you opt out, you will no longer receive SMS messages from us.

Message Frequency

The number of SMS messages you receive will vary based on your interactions with us. You may receive multiple messages per month.

Fees

Message and data rates may apply. Please check with your mobile carrier for details on your plan.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@bairwise.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.